Justin told me that it could take up to an hour for the expert to start working on my PC, and the servicing itself could take over an hour.We may earn affiliate commissions from buying links, which help support our testing.
Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. Its also the least-expensive service Ive tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didnt pester me to purchase additional products. It tallies up to 219.87 the first year and 119.88 per year thereafter. For similar service, iTOK.net costs 34.99 per month with a 99.99 setup charge, or 519.87 the first year and 419.88 in subsequent years. So if what youre looking for is long-term protection, Geek Squad is cheapest in the end. Geek Squad Mac License KeyaAfter plunking down my 99 startup fee, Geek Squad emailed me a serial key for Webroot SecureAnywhere Internet Security for PC and Mac license keya PCMag Editors Choice that would cost you 79.99 a year all by itself. This let me not only see how the service handled different kinds of problems, but it also gave me experience with several technicians for each. I loaded a Windows 8.1 laptop with rogue system-protection software and reported slow operation to the support service. This system-slowing grayware is one of the most common problems non-technical friends bring to me. ![]() In all, there were 15 undesirable programs for the support service to removeincluding one that couldnt be removed via the Control Panel. I reproduced the same set of problem software for each support vendor by re-imaging the PC using OO DiskImage 8. Finally, I asked the technician to help me with a non-functioning iTunes installation, which, when run, displayed an error message to the effect that Apple Application Support was not found. When I first tried the website, I requested my Member number, but that didnt arrive in my email till the next day. In working with support services, youll need to get on the phone with a tech sooner or later, so I went ahead and called the toll-free number. ![]() All operators were busy, so the system offered to call back within 16 minutes. It took 25 rather than 16 minutesnot great, but within tolerance. Everyone I spoke with from Geek Squad spoke fluent American Englishall the agents are U.S.-based, according to the company. He then took remote control of my PC using LogMeIn Rescuean excellent tool thats capable of reclaiming remote control even after a reboot. Geek Squad Code Page AndGeek Squad initiates this remote-control by having you enter a number they tell you on the sites Top Secret Passcode page and then pressing the Connect to Agent button. He also checked whether I was running antivirus software and ran Webroot System Analyzer, which reported a score of 83, with perfect PC health being 100.
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